/* GLOBAL FORM */
/* ── Progress Steps ── */
.complaint-steps {
    display: flex;
    align-items: center;
    margin-bottom: 28px;
    background: var(--bg-card);
    border: 1px solid var(--border-light);
    border-radius: var(--border-radius);
    padding: 16px 28px;
    box-shadow: var(--shadow-sm);
}
.step {
    display: flex;
    align-items: center;
    gap: 10px;
    opacity: 0.45;
    transition: opacity 0.3s;
}
.step.active {
    opacity: 1;
}
.step.done {
    opacity: 0.8;
}
.step-circle {
    width: 38px;
    height: 38px;
    min-width: 38px;
    border-radius: 50%;
    background: var(--border-light);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--text-muted);
    transition: all 0.3s;
}
.step.active .step-circle {
    background: linear-gradient(135deg, #0284c7, #7dd3fc);
    color: #fff;
    box-shadow: 0 4px 14px rgba(2, 132, 199, 0.35);
}
.step.done .step-circle {
    background: linear-gradient(135deg, #17a660, #22c55e);
    color: #fff;
}
.step-info {
    display: flex;
    flex-direction: column;
}
.step-num {
    font-size: 10px;
    font-weight: 700;
    color: var(--text-muted);
    letter-spacing: 1px;
}
.step.active .step-num {
    color: #0284c7;
}
.step.done .step-num {
    color: #17a660;
}
.step-label {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-heading);
}
.step.done .step-label {
    color: #17a660;
}
.step.active .step-label {
    color: #0284c7;
}
.step-line {
    flex: 1;
    height: 2px;
    background: linear-gradient(90deg, var(--border-light), var(--border));
    margin: 0 12px;
    min-width: 24px;
}

/* ── Section Card ── */
.cf-section {
    background: var(--bg-card);
    border-radius: var(--border-radius);
    border: 1px solid var(--border-light);
    box-shadow: var(--shadow-card);
    margin-bottom: 20px;
}
.cf-section-header {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 18px 24px;
    background: linear-gradient(
        135deg,
        rgba(50, 113, 144, 0.04),
        rgba(58, 111, 136, 0.03)
    );
    border-bottom: 1px solid var(--border-light);
}
.cf-section-icon {
    width: 46px;
    height: 46px;
    min-width: 46px;
    border-radius: 12px;
    display: flex;
    align-items: center;
    background: linear-gradient(135deg, #0284c7, #7dd3fc) !important;
    justify-content: center;
    box-shadow: 0 4px 12px #034a77;
}
.cf-section-title {
    font-family: "Cinzel", serif;
    font-size: 14px;
    font-weight: 700;
    color: var(--text-heading);
}
.cf-section-sub {
    font-size: 12px;
    color: var(--text-muted);
    margin-top: 2px;
}
.cf-section-badge {
    margin-left: auto;
    background: linear-gradient(135deg, #0284c7, #7dd3fc);
    color: #fff;
    font-size: 11px;
    font-weight: 700;
    padding: 4px 12px;
    border-radius: 20px;
    letter-spacing: 1px;
}
.cf-body {
    padding: 22px 24px;
}

/* ── Grid Rows ── */
.cf-row-3 {
    display: grid;
    grid-template-columns: 1fr 1fr 1fr;
    gap: 16px;
    margin-bottom: 16px;
}
.cf-row-2 {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
    margin-bottom: 16px;
}

/* ── Field ── */
.cf-field {
    margin-bottom: 16px;
}
.cf-field:last-child {
    margin-bottom: 0;
}
.cf-label {
    display: block;
    font-size: 11.5px;
    font-weight: 700;
    color: #2b2b2b;
    text-transform: uppercase;
    letter-spacing: 0.9px;
    margin-bottom: 7px;
}
.cf-label.required::after {
    content: " *";
    color: #c0392b;
}
.cf-hint {
    font-size: 11px;
    color: var(--text-muted);
    margin-top: 4px;
    display: block;
}
.cf-char-count {
    font-size: 11px;
    color: var(--text-muted);
    text-align: right;
    margin-top: 4px;
}

/* ── Input Wrapper ── */
.cf-input-wrap {
    position: relative;
}
.cf-input-icon {
    position: absolute;
    left: 12px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-muted);
    display: flex;
    align-items: center;
    pointer-events: none;
    z-index: 1;
}
.cf-input {
    width: 100%;
    height: 42px;
    padding: 0 14px 0 38px;
    border: 1.5px solid var(--border);
    border-radius: var(--border-radius-sm);
    font-size: 13px;
    color: var(--text-body);
    background: var(--bg-body);
    font-family: inherit;
    transition: all 0.2s ease;
    outline: none;
}
.cf-input:focus {
    border-color: #0284c7;
    color: var(--text-body);
    box-shadow: 0 0 0 3px rgba(2, 132, 199, 0.12);
}
.cf-select:focus {
    border-color: var(--border);
    color: var(--text-body);
    box-shadow: none;
}
.cf-input[readonly] {
    background: rgba(2, 132, 199, 0.04);
    color: var(--text-muted);
    cursor: not-allowed;
}
.cf-input.is-invalid {
    border-color: #c0392b;
    box-shadow: 0 0 0 3px rgba(192, 57, 43, 0.1);
}
.cf-select {
    appearance: none;
    cursor: pointer;
    padding-left: 38px !important;
}
.cf-textarea {
    height: auto !important;
    padding-top: 10px !important;
    padding-bottom: 10px !important;
    resize: vertical;
    line-height: 1.5;
}
.cf-textarea-lg {
    min-height: 120px;
}

/* ── Checkboxes & Radios ── */
.cf-check-group {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}
.cf-check-group-wrap {
    gap: 8px;
}
.cf-check-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 14px;
    border: 1.5px solid var(--border-light);
    border-radius: var(--border-radius-sm);
    cursor: pointer;
    transition: all 0.2s ease;
    background: var(--bg-body);
    flex: 1;
    min-width: 180px;
}
.cf-check-item:hover {
    border-color: #7dd3fc;
    background: rgba(2, 132, 199, 0.04);
}
.cf-check-item input[type="checkbox"],
.cf-check-item input[type="radio"] {
    display: none;
}
.cf-check-item input:checked ~ .cf-check-box {
    background: linear-gradient(135deg, #0284c7, #7dd3fc);
    border-color: #0284c7;
}
.cf-check-item input:checked ~ .cf-check-box::after {
    opacity: 1;
    border-color: #fff;
}
.cf-check-item input:checked ~ * {
    color: var(--primary);
}
.cf-check-item:has(input:checked) {
    border-color: #0284c7;
    background: rgba(2, 132, 199, 0.06);
}
.cf-check-box {
    width: 18px;
    height: 18px;
    min-width: 18px;
    border: 2px solid var(--border);
    border-radius: 4px;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s;
    position: relative;
}
.cf-check-box::after {
    content: "";
    width: 5px;
    height: 9px;
    border: 2px solid #fff;
    border-top: none;
    border-left: none;
    transform: rotate(45deg) translateY(-1px);
    opacity: 0;
    transition: opacity 0.15s;
}
.cf-radio-box {
    border-radius: 50%;
}
.cf-radio-box::after {
    width: 6px;
    height: 6px;
    background: #fff;
    border: none;
    border-radius: 50%;
    transform: none;
    opacity: 0;
}
.cf-check-content {
    display: flex;
    flex-direction: column;
    gap: 1px;
}
.cf-check-title {
    font-size: 12.5px;
    font-weight: 600;
    color: #0284c7;
}
.cf-check-title:focus {
    font-size: 12.5px;
    font-weight: 600;
    color: #079eea;
}
.cf-check-desc {
    font-size: 11px;
    color: var(--text-muted);
}
.cf-check-urgent {
    color: #c0392b !important;
}
.cf-check-sm {
    min-width: 0;
    flex: none;
    padding: 7px 12px;
}
.cf-check-sm .cf-check-title {
    font-size: 12px;
}

/* ── Tracking Preview ── */
.cf-tracking-preview {
    background: linear-gradient(
        135deg,
        rgba(2, 132, 199, 0.06),
        rgba(125, 211, 252, 0.06)
    );
    border: 1.5px dashed #7dd3fc;
    border-radius: var(--border-radius);
    padding: 16px 22px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 20px;
    gap: 16px;
}
.cf-tracking-left {
    display: flex;
    align-items: center;
    gap: 14px;
    color: #7dd3fc;
}
.cf-tracking-label {
    font-size: 11px;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.8px;
}
.cf-tracking-no {
    font-family: "JetBrains Mono", monospace;
    font-size: 20px;
    font-weight: 700;
    color: #fff;
    letter-spacing: 1px;
    margin-top: 2px;
}
.cf-tracking-note {
    font-size: 11.5px;
    color: var(--text-muted);
    text-align: right;
}

/* ── Form Actions ── */
.cf-form-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 20px 0 8px;
    gap: 12px;
    flex-wrap: wrap;
}
.cf-submit-btn {
    background: linear-gradient(135deg, #0284c7, #7dd3fc);
    color: #fff;
    padding: 11px 28px;
    font-size: 14px;
    box-shadow: 0 4px 18px rgba(2, 132, 199, 0.4);
    border: none;
}
.cf-submit-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 24px rgba(2, 132, 199, 0.5);
    background: linear-gradient(135deg, #0369a1, #0284c7);
}

/* ── Responsive ── */
@media (max-width: 900px) {
    .complaint-steps {
        padding: 14px 16px;
        gap: 4px;
    }
    .step-label {
        display: none;
    }
    .cf-row-3 {
        grid-template-columns: 1fr 1fr;
    }
}
@media (max-width: 640px) {
    .cf-row-3,
    .cf-row-2 {
        grid-template-columns: 1fr;
    }
    .cf-section-header {
        flex-wrap: wrap;
    }
    .cf-section-badge {
        margin-left: 0;
    }
    .complaint-steps {
        overflow-x: auto;
    }
    .cf-check-item {
        min-width: 100%;
    }
    .cf-form-actions {
        flex-direction: column;
    }
    .cf-form-actions > div {
        width: 100%;
        justify-content: stretch;
    }
    .cf-form-actions .btn {
        flex: 1;
        justify-content: center;
    }
}

/* Choices.js dropdown styling */
.choices {
    width: 100%;
}
.choices__inner {
    border-radius: var(--border-radius-sm) !important;
    border: 1.5px solid var(--border) !important;
    background: var(--bg-body) !important;
    min-height: 42px !important;
    padding: 0 14px 0 38px !important;
    font-size: 13px !important;
    color: var(--text-body) !important;
    transition: all 0.2s ease !important;
}
.choices__inner:focus {
    border-color: #0284c7 !important;
    box-shadow: 0 0 0 3px rgba(2, 132, 199, 0.12) !important;
}
.choices__list--dropdown {
    border-radius: var(--border-radius-sm) !important;
    border: 1.5px solid var(--border) !important;
    background: var(--bg-card) !important;
    box-shadow: var(--shadow-md) !important;
    margin-top: 4px !important;
}
.choices__list--dropdown .choices__item {
    padding: 10px 14px !important;
    color: var(--text-body) !important;
}
.choices__list--dropdown .choices__item--selectable.is-highlighted {
    background: rgba(2, 132, 199, 0.1) !important;
    color: var(--primary) !important;
}
.choices__placeholder {
    color: var(--text-muted) !important;
    opacity: 1 !important;
}
.choices__input {
    border: none !important;
    background: transparent !important;
}
.choices__button {
    display: none !important;
}
.choices[data-type*="select-one"] .choices__inner {
    padding-right: 40px !important;
    display: flex !important;
    align-items: center !important;
}
.choices[data-type*="select-one"]::after {
    border-color: var(--text-muted) transparent transparent !important;
    border-width: 6px !important;
    margin-top: -3px !important;
    right: 16px !important;
}
.choices[data-type*="select-one"].is-open::after {
    border-color: transparent transparent var(--text-muted) !important;
    margin-top: -9px !important;
}
.choices.is-disabled .choices__inner,
.choices.is-disabled .choices__list--dropdown {
    background: rgba(2, 132, 199, 0.04) !important;
    color: var(--text-muted) !important;
    cursor: not-allowed !important;
}
.choices__list--single {
    display: flex !important;
    align-items: center !important;
    padding: 0 !important;
}
.choices__item--choice {
    display: flex !important;
    align-items: center !important;
    padding: 10px 14px !important;
}